Refund policy
Every piece from The Little Things Heirloom is made to order, one at a time, after you place it. That keeps waste low and lets us offer personalization — and it shapes how returns work. Please read this before ordering a personalized item.
Please contact us before sending anything back. Items returned without a request will not be accepted, and we may not be able to refund them.
If something is wrong, we fix it
We will replace or refund your item, at no cost to you, if it arrives:
- Damaged or broken
- Defective, or with a print flaw
- Not the item, size, or color you ordered
- Printed differently from the design shown on the product page
Contact us within 30 days of delivery at hello@thelittlethingscollection.com with your order number and a photo of the item. A photo lets us fix the problem with our production partner so it doesn't happen to anyone else. You will not be asked to ship a damaged item back.
Change of mind — non-personalized items
If you simply don't love it, you may return an unused, unwashed, non-personalized item within 30 days of delivery. Return shipping is the customer's responsibility. Once we receive it, we'll refund the item price to your original payment method.
Personalized and made-to-order items
Items personalized with a name, birth month, or custom text cannot be returned or exchanged for change of mind, because they can't be resold. Please check your spelling carefully at checkout — we print exactly what you submit.
If we make an error and the personalization does not match what you entered, that is our mistake and we will replace it free of charge.
Refund timing
Approved refunds are issued to your original payment method. Most banks post the funds within 5–10 business days.
Lost or undelivered orders
If tracking shows delivered but you don't have your parcel, contact us at hello@thelittlethingscollection.com and we'll help you trace it. If a parcel is genuinely lost in transit, we'll replace it.
How to reach us
Email hello@thelittlethingscollection.com with your order number. We reply within one business day.
Nothing in this policy limits any rights you may have under applicable consumer protection law.